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Pitch playbook

Diageo Taiwan

帝亞吉歐台灣 · MNC FMCG
Quick read
  • WedgeHard pitch — Carat (Dentsu) is locked on global media since 2017, renewed 2022. Hard to displace at AOR level.
  • WhyGlobal media: Carat (Dentsu) holds global media since 2017 — won the consolidation from a previous mixed roster. Renewed/extended in 2022 in subsequent review.
  • WhoDiageo Taiwan Marketing Director · TW marketing P&L owner; reports to APAC cluster
Pitch wedges
Concrete angles that could win this account away from the incumbent
  1. W1Hard pitch — Carat (Dentsu) is locked on global media since 2017, renewed 2022. Hard to displace at AOR level.
  2. W2Project: TW on-trade activation, premium experiential, Johnnie Walker House-style brand homes — pitchable separately from media AOR
  3. W3OOH planning + buying: TW spirits OOH is a category-specific specialism, WPP Mindshare/Wavemaker could compete on TW-specific OOH project remit
  4. W4CNY gifting + Mid-Autumn Father's Day premium-gifting briefs — project-pitchable
  5. W5KOL: TW whisky-tasting + cocktail creator ecosystem — project activation
  6. W6Data / CRM: Diageo's 1909 loyalty + private-client whisky-collector CRM — pitchable to Choreograph/Mindshare data
  7. W7Avoid: pitching global media — Carat is entrenched
Agency friction signals
Why the incumbent might be vulnerable
  • Global media: Carat (Dentsu) holds global media since 2017 — won the consolidation from a previous mixed roster. Renewed/extended in 2022 in subsequent review.
  • Carat Taiwan (Dentsu Taipei) executes locally — not a WPP relationship.
  • Global creative: multi-shop by brand. AnomalyLondon holds Johnnie Walker (won from BBH in 2018); AMV BBDO holds Guinness (since 2005); Anomaly also holds Don Julio + Smirnoff for select markets.
  • WPP global creative exposure on Diageo is LOW — most creative AOR went to Anomaly, BBDO, indies. No major Mindshare/GroupM relationship globally.
  • Diageo runs a 'Project Marketing' transformation under CMO Diezhandino — increased in-house capability and more project work alongside the global agency roster.
  • TW alcohol-advertising regulation: TW restricts spirits TVC to 09:00-21:00 and prohibits ads near schools — Johnnie Walker leans heavily on OOH and on-trade to compensate.
  • On-trade (premium bars in Xinyi, Da-an) is core to TW brand-building — Diageo has invested in TW brand homes (Johnnie Walker House previously).
Marketing leadership
Who runs marketing — pitch entry points
  • Diageo Taiwan Country Marketing Lead (not publicly named)Marketing Director, Diageo Taiwan
    since unknown

    Diageo Taiwan reports into Diageo Asia Pacific cluster (Singapore HQ). TW portfolio: Johnnie Walker (Red/Black/Double Black/Green/Gold/18/Blue), Singleton + Talisker + Mortlach single malts, Tanqueray gin, Smirnoff vodka, Baileys, Guinness, Don Julio tequila, Captain Morgan. Whisky is the dominant Diageo TW category — TW is one of the highest per-capita whisky markets globally.

    Source ↗
  • Cristina DiezhandinoChief Marketing Officer, Diageo plc (global)
    since 2021

    Global CMO — owns global agency roster and brand-platform direction (Johnnie Walker 'Keep Walking', Guinness 'Made of More'). The exec under whom 2021-2023 global agency reviews happened.

    Source ↗
Marketing posture
How they show up in market right now

Premium spirits leader in TW with Johnnie Walker as the SOV anchor. Heavy on OOH (TW is one of the world's top spirits OOH markets), on-trade activation, KOL/lifestyle content, and CNY/gifting seasonality. Whisky dominant; gin (Tanqueray) and tequila (Don Julio) are growth bets. Marketing organized regionally (Diageo Asia Pacific, Singapore HQ) with TW country team executing. Carat (Dentsu) holds global media since 2017; Anomaly + AMV BBDO + indies hold global creative by brand. TW alcohol-ad restrictions push spend disproportionately into OOH, on-trade, KOL, and experiential vs TV.

Recent campaigns
What the incumbent has produced — strength vs fatigue
  • Johnnie Walker — 'Keep Walking' platform + Year of the [Zodiac] CNY limited editions2025 · AnomalyLondon (global creative since 2018, then BBH); Carat (Dentsu) for media · TVC, OOH dominations, on-trade activation, KOL

    Johnnie Walker is the dominant TW premium whisky brand by SOV. Heavy MRT/Songshan/Taoyuan-airport OOH. CNY zodiac packaging on Blue Label is one of the season's premium-gifting plays.

  • Guinness 'Made of More' / St Patrick's Day2024 · AMV BBDO (global creative); Carat for media · Branded content + on-trade

    Guinness is a smaller TW brand but premium beer on-trade activation. AMV BBDO has held Guinness globally for 20+ years (one of advertising's longest creative relationships).

  • Tanqueray / Don Julio / Smirnoff premium-spirits cocktail platforms2024 · Various — Anomaly, Wieden+Kennedy, BBDO depending on brand · On-trade activation + KOL + experiential

    TW premium cocktail bar scene supports Tanqueray + Don Julio. Smirnoff runs more mass-market. All run on-trade + experiential heavy.

  • Don Julio — premium tequila TW launch acceleration2024 · Anomaly (global creative); local on-trade activation in TW · On-trade + KOL + retail

    Don Julio has been Diageo's fastest-growing brand globally; TW premium-cocktail and gift channel is the focus.

Decision makers
Who to engage on day one
  • Diageo Taiwan Marketing DirectorTW marketing P&L owner; reports to APAC cluster
  • Diageo Asia Pacific Marketing Director — Singapore HQRegional brand-platform owner for whisky/gin/vodka categories
  • Cristina Diezhandino — Global CMOSets global agency roster and platform direction
What to avoid

Do NOT pitch global media — Carat/Dentsu has held it since 2017 and was renewed in 2022. Do NOT challenge Anomaly on Johnnie Walker creative or AMV BBDO on Guinness — both are entrenched globally. Pitch project remits: on-trade experiential, TW OOH-specific planning, premium-gifting CNY/Mid-Autumn, KOL whisky/cocktail activation, brand-home programs. Diageo runs 'Project Marketing' allowing project-pitched activation outside the AOR — this is the wedge.

Competitive set
  • Pernod Ricard Taiwan (Chivas Regal, Ballantine's, Royal Salute, Absolut, Jameson, The Glenlivet) — direct competitor across whisky/vodka/gin
  • Suntory Taiwan (Yamazaki, Hakushu, Hibiki, Jim Beam) — heavy Japanese-whisky play
  • Kavalan / King Car Taiwan — Taiwan's own world-class single malt
  • Brown-Forman Taiwan (Jack Daniel's, Woodford Reserve)
  • Bacardi Taiwan (Bombay Sapphire, Grey Goose, Patrón)
  • Heineken Taiwan + Taiwan Tobacco & Liquor (Taiwan Beer / Kavalan parent) — competing beer category
Open questions
What research couldn't verify — qualify before pitching
  • Who is Diageo Taiwan's named country marketing director?
  • Did the 2022 global media review reconfirm Carat for APAC including TW, or did it open carve-outs?
  • What is the current TW on-trade activation agency (likely a TW-local specialist, not the global creative shop)?
  • How much of TW spend is OOH vs TV vs digital given alcohol-ad restrictions?
  • Does Diageo TW have a separate KOL/influencer agency from the global creative AOR?
  • Has 'Project Marketing' in-housing reduced Diageo TW agency spend materially?

Researched 2026-05-11 · confidence high on global AOR structure (Carat 2017 media, Anomaly Johnnie Walker, AMV BBDO Guinness all well documented). Medium on TW-specific spend and named local leadership. · every claim sourced